FAQ
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about AstroBack. If you can’t find what you’re looking for, feel free to contact us directly.
General Questions
Q: What is AstroBack?
AstroBack is an innovative air compression vacuum backpack designed to help you maximize packing space and travel efficiently. It combines a built-in compression system with smart storage compartments for ultimate convenience.
Q: Who is AstroBack for?
AstroBack is perfect for travelers, commuters, students, and anyone who wants to stay organized and save space while on the go.
Q: What materials is AstroBack made of?
AstroBack is crafted with premium, water-resistant, and eco-friendly materials to ensure durability and style.
Compression System
Q: How does the compression system work?
AstroBack features a built-in rechargeable vacuum pump that compresses soft items like clothes or bedding, reducing their volume by up to 60%. Simply pack your items into the compression chamber, seal it, and activate the pump.
Q: Is the vacuum pump battery-powered?
Yes, the vacuum pump runs on a rechargeable battery, which can be easily charged via a USB cable.
Q: How long does the battery last?
On a full charge, the vacuum pump provides up to 50* compressions, depending on the usage.
Usage and Maintenance
Q: How much weight can AstroBack carry?
AstroBack is designed to hold up to 40 kg, making it suitable for various items without compromising durability or comfort.
Q: Is AstroBack waterproof?
AstroBack is made with water-resistant materials to protect your belongings from light rain and splashes. However, it is not fully waterproof.
Q: How do I clean my AstroBack?
Wipe the exterior with a damp cloth. For deeper cleaning, refer to the care instructions included in your product manual.
Ordering and Shipping
Q: Where can I buy AstroBack?
You can purchase AstroBack directly from our website or through authorized retailers.
Q: Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs vary depending on your location.
Q: What is your return policy?
We offer a 15-day return policy. If you’re not completely satisfied with your purchase, please contact us for assistance.
Support
Q: What if my AstroBack has an issue?
If you experience any problems, please reach out to our support team at Help@astroback.store . We’re here to help!
Q: How can I contact customer service?
You can contact us via email at support@astroback.store or through the contact form on our website.
Still have questions? Feel free to reach out—we’re happy to assist!